International Shipping and Customs Information

International Shipping & Customs Information

All orders are dispatched directly from the United Kingdom.

When your shipment arrives in the destination country, it may be subject to import duties, taxes, and customs handling fees, depending on local regulations. These charges are not included in your order total and are the responsibility of the customer.

Once your parcel reaches your country, the courier (such as UPS, DHL, or FedEx) will contact you with instructions on how to pay any applicable customs charges. This is usually done via email or SMS, and your parcel may be held by customs until payment is completed.

Customs duties are typically applied when the value of goods exceeds the duty-free threshold set by your country’s customs authority. These thresholds and rates vary by destination.

How You’ll Be Notified

  • You will receive an electronic payment link from the courier

  • In some cases, customs authorities may also send a formal letter

  • Tracking updates and payment instructions will be provided by the carrier

Import C.O.D. (ICOD) Shipments

For ICOD shipments, the courier will send you a secure payment request before delivery. Payment must be completed to release your goods.

Declared Value for Customs

The declared value of your shipment includes:

  • The purchase price of the goods

  • Shipping costs (postage)

  • Packaging and insurance (if applicable)

Delivery Delays – Reasons & Responsibility

While we aim to deliver all orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control.

Common Reasons for Delayed Delivery

Unpaid Customs Duties & Taxes
For international shipments, orders are sent under Delivered Duty Unpaid (DDU) terms. This means:

  • Destination Country Import duties, VAT, and handling fees must be paid by the recipient

  • Parcels may be held by customs until payment is completed

  • Any delay in payment will result in a delivery delay

 

Uncontrollable Factors (Force Majeure)
Delivery times may also be affected by events beyond our reasonable control, including:

  • Severe weather conditions

  • Transport or carrier disruptions

  • Port or airport congestion

  • Strikes or industrial action

  • Public holidays in transit or destination countries

  • Government restrictions or regulatory changes

  • Customers are responsible for ensuring timely payment of duties and taxes
  • We are not liable for delays caused by customs, unpaid charges