Volt Kensington Low Step e-Bike, Blue, 15" Frame

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TieDex UK – European & International Shipping

All European and International orders are dispatched through the TieDex Shipping Centre.
We ship orders directly to customers via Royal Mail 1st Class, UPS, FedEx, DHL, and other approved carriers.

Accepted Courier Companies

We only accept the following couriers for international deliveries:

• UPS

• DHL

• FedEx

• DPD

• TNT

If you would like to provide your own shipping label, you can email it to us — we will post your package anywhere in the world.

Important Information

• Duties & Taxes: Not included in the price. Couriers such as FedEx, DHL, or UPS will email you directly with instructions on how to pay your customs duties and taxes.

• Click & Collect: Not available for international orders.

• Incoterms: Shipments are sent under DDU / DAP terms (Delivered Duty Unpaid / Delivered At Place).

• Large & Heavy Items: May be delivered on a pallet.

Possible Delivery Delays

Late handling or order delays may occur due to factors outside our control, including but not limited to:

• Payment issues

• Unpaid customs duties or taxes

• Incorrect or incomplete address details

• Stock availability

• Seasonal or holiday backlogs

• Severe weather conditions

• Other uncontrollable circumstances

Countries We Ship To

Europe (EU):
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Asia, Middle East & Worldwide:
We ship to most major international destinations.