Delivery & Returns

TieDex Delivery & Shipping Policy (UK Mainland, EU & International)

🇬🇧 UK MAINLAND – FREE DELIVERY & RETURNS

  • Free Shipping within UK Mainland only on all sizes, weights, and dimensions.

  • Small Items: Delivered within 2–7 working days. Please allow additional time during peak periods (e.g., Christmas).

  • Large & Heavy Items (Over 25kg): Delivered via a two-man kerbside service within 7–14 working days.

  • Returns: We offer free 30-day returns for all UK Mainland customers.

Postcode Restrictions (Additional Charges Apply)

Free delivery applies to UK Mainland only.
Additional shipping charges may apply for the following areas:

  • Northern Ireland (BT Postcodes)

  • Scotland (Highlands & Islands)

  • Isle of Wight, Isle of Man, Isles of Scilly

  • Channel Islands & Offshore Isles

You will receive an electronic invoice with the shipping cost if additional charges apply.

Weight Limitations:

  • Orders up to 15kg are calculated automatically.

  • Orders over 25kg or 70kg may require pallet delivery.

  • We will confirm and invoice separately.

📦 Delivery Carriers Used in the UK:
DHL, UPS, FedEx, Royal Mail, TNT, Parcelforce, DX, DPD.

Offshore Isles & BT Postcodes – Delivery Zones with Surcharges

We may send electronic invoices for delivery to the following postcodes:

Scotland & Offshore Isles:

  • HS (Western Isles), IV55–IV56 (Skye)

  • KA27–KA28 (Arran & Millport), KW15–KW17 (Orkney)

  • PA41–PA49 (Islay), PA60–PA78 (Jura, Colonsay, Mull, Tiree, Coll)

  • PH41–PH44 (Muck, Eigg, Rum, Canna)

  • ZE (Shetland Isles)

  • TR21–TR25 (Isles of Scilly)

  • PO30–PO41 (Isle of Wight)

  • All IM (Isle of Man)

  • All IV postcodes

Northern Ireland:

  • All BT postcodes.

  • Orders over 15kg will be invoiced separately.

Shipping Insurance (Optional but Recommended)

All orders are quality-checked and photographed before dispatch.
If you would like additional insurance coverage, please book through:

🔗 Secursus Shipping Insurance
🔗 TieDex Insurance Class A

🇪🇺 EUROPEAN UNION SHIPPING & PAID RETURN 

  • Dispatch From: United Kingdom

  • Estimated Delivery: 3–7 working days

  • Max Weight (Online Quote): 0-16000kg

  • Standard Carriers: UPS, DHL, FedEx

📦 Products Over 3.2m or 1000kg:
If your item exceeds 3.2 metres in length or weighs over 1000kg, please contact us in advance.
We will provide a custom shipping quotation via electronic invoice.

🧾 Duties & VAT for EU Orders (DDU Terms):

  • All orders ship under DDU (Delivered Duty Unpaid).

  • Import VAT and duties are payable by the customer upon arrival.

  • Couriers like UPS/DHL will send you an email with a secure link to pay customs charges.

  • If you are VAT-registered, please provide your EU VAT number at checkout.

At TieDex, we aim to provide a smooth and transparent return process. Please note that customers are fully responsible for the cost of return shipping unless otherwise stated in writing by our support team. This includes arranging and covering all courier or postal service charges for sending items back to us.

In addition to return postage, customers are also responsible for ensuring that the returned items are adequately insured during transit. Any damage, loss, or mishandling that occurs while the item is being shipped back is the sole responsibility of the sender. We recommend using a trackable and insured shipping service to safeguard your return.

Items must be returned in their original condition, including all packaging, accessories, and manuals. Any missing or damaged components may affect eligibility for a refund or replacement.

Please ensure that the return is clearly labelled with your order number and return authorization (if applicable) to avoid delays in processing.

TieDex will not be held liable for parcels lost or damaged in return transit. For high-value items, we strongly recommend using a service that provides full coverage and proof of delivery.

Your understanding and cooperation are greatly appreciated.

At TieDex, we strive to maintain a fair and transparent returns process. Please note that customers are fully responsible for the cost of return shipping unless otherwise agreed in writing. This includes arranging and covering all courier or postal charges.

All damaged or returned items must be kept and must not be disposed of or thrown away under any circumstances. Every return or damaged item must include the original barcode and be supported with clear video or image evidence. Items returned without barcode identification or visual proof will not be processed.

Customers attempting to return used or previously damaged items under false pretences will be flagged and permanently ignored. Fraudulent claims will not be entertained.

All damaged items must be returned in their original packaging, including all internal and external materials, accessories, and documentation. Failure to include original packaging may void eligibility for any refund, replacement, or warranty claim.

Customers are also responsible for ensuring that returns are fully insured during transit. TieDex is not liable for loss or further damage during return shipping.

We reserve the right to decline any return not following these conditions. Your cooperation is appreciated.

🌍 We also offer road, air, and sea freight for larger orders – please email for a quote.

International Return Policy (UK Orders Shipped Abroad)

At TieDex UK, we strive to ensure customer satisfaction with every order. However, if you wish to return an item purchased internationally, please carefully review the following policy:

  1. Return Eligibility

    • Items must be returned in their original condition, unused, and with all original packaging, labels, and accessories. return within 14 busnuness days

    • Any item showing signs of damage, wear, or alteration may not be eligible for a refund. unless allready recived demage

  2. Customer Responsibility for Return Costs

    • All return shipping costs, duties, taxes, and associated fees are the sole responsibility of the customer.

    • TieDex UK will not cover or reimburse international return shipping charges.

    • The customer remains responsible for the goods until they are received and confirmed at our designated UK return address.

  3. Return Procedure

    • Please contact us before sending any return to obtain return instructions and authorization.

    • Returns must be sent using a trackable and insured courier service. TieDex UK is not responsible for lost, delayed, or damaged return shipments.

  4. Refunds

    • Refunds will only be processed once the returned goods have been received, inspected, and approved by our returns department.

    • Shipping fees paid on the original order (including international delivery charges) are non-refundable.

    • refund within 10 bunisness days

  5. Damaged or Incorrect Items

    • If you receive an incorrect or damaged item, please notify us within 48 hours of delivery with photographic evidence. In such cases, TieDex UK will provide guidance on next steps.

  6. Exclusions

    • Certain items (e.g., customized, made-to-order, or hygiene-sensitive products) are non-returnable unless faulty.

Shipping Insurance (Optional but Recommended)

All orders are quality-checked and photographed before dispatch.
If you would like additional insurance coverage, please book through:

🔗 Secursus Shipping Insurance
🔗 TieDex Insurance Class A

INTERNATIONAL & WORLDWIDE SHIPPING & PAID RETURN 

  • We ship globally via DHL Express, UPS, and FedEx.

  • Estimated delivery: Based on service type and destination (typically 5–10 working days).

  • Online quotes support up to 10kg; heavier or longer items will require a manual quote.

  • Oversized or palletised items (e.g. sheds, gazebos, furniture) will be quoted separately.

📦 We ship any size, any weight – please email us for larger volume or freight shipping quotes.

At TieDex, we aim to provide a smooth and transparent return process. Please note that customers are fully responsible for the cost of return shipping unless otherwise stated in writing by our support team. This includes arranging and covering all courier or postal service charges for sending items back to us.

In addition to return postage, customers are also responsible for ensuring that the returned items are adequately insured during transit. Any damage, loss, or mishandling that occurs while the item is being shipped back is the sole responsibility of the sender. We recommend using a trackable and insured shipping service to safeguard your return.

Items must be returned in their original condition, including all packaging, accessories, and manuals. Any missing or damaged components may affect eligibility for a refund or replacement.

Please ensure that the return is clearly labelled with your order number and return authorization (if applicable) to avoid delays in processing.

TieDex will not be held liable for parcels lost or damaged in return transit. For high-value items, we strongly recommend using a service that provides full coverage and proof of delivery.

Your understanding and cooperation are greatly appreciated.

At TieDex, we strive to maintain a fair and transparent returns process. Please note that customers are fully responsible for the cost of return shipping unless otherwise agreed in writing. This includes arranging and covering all courier or postal charges.

All damaged or returned items must be kept and must not be disposed of or thrown away under any circumstances. Every return or damaged item must include the original barcode and be supported with clear video or image evidence. Items returned without barcode identification or visual proof will not be processed.

Customers attempting to return used or previously damaged items under false pretences will be flagged and permanently ignored. Fraudulent claims will not be entertained.

All damaged items must be returned in their original packaging, including all internal and external materials, accessories, and documentation. Failure to include original packaging may void eligibility for any refund, replacement, or warranty claim.

Customers are also responsible for ensuring that returns are fully insured during transit. TieDex is not liable for loss or further damage during return shipping.

We reserve the right to decline any return not following these conditions. Your cooperation is appreciated.

International Return Policy (UK Orders Shipped Abroad)

At TieDex UK, we strive to ensure customer satisfaction with every order. However, if you wish to return an item purchased internationally, please carefully review the following policy:

  1. Return Eligibility

    • Items must be returned in their original condition, unused, and with all original packaging, labels, and accessories. return within 14 busnuness days

    • Any item showing signs of damage, wear, or alteration may not be eligible for a refund. unless allready recived demage

  2. Customer Responsibility for Return Costs

    • All return shipping costs, duties, taxes, and associated fees are the sole responsibility of the customer.

    • TieDex UK will not cover or reimburse international return shipping charges.

    • The customer remains responsible for the goods until they are received and confirmed at our designated UK return address.

  3. Return Procedure

    • Please contact us before sending any return to obtain return instructions and authorization.

    • Returns must be sent using a trackable and insured courier service. TieDex UK is not responsible for lost, delayed, or damaged return shipments.

  4. Refunds

    • Refunds will only be processed once the returned goods have been received, inspected, and approved by our returns department.

    • Shipping fees paid on the original order (including international delivery charges) are non-refundable.

    • refund within 10 bunisness days

  5. Damaged or Incorrect Items

    • If you receive an incorrect or damaged item, please notify us within 48 hours of delivery with photographic evidence. In such cases, TieDex UK will provide guidance on next steps.

  6. Exclusions

    • Certain items (e.g., customized, made-to-order, or hygiene-sensitive products) are non-returnable unless faulty.

🛃 Import Charges & Duties

  • All international orders ship DDU (Delivered Duty Unpaid).

  • Import taxes/duties depend on your local customs regulations and are payable by the recipient.

  • Couriers will send you a secure payment link before delivery.

  • For some countries, duties may be collected on delivery (ICOD).

  • If customs duties, taxes, or clearance fees remain unpaid, the shipment may be subject to strict enforcement actions by customs authorities or the courier service (such as FedEx). In many cases, this can include dismantling the goods for inspection, destruction, or lawful disposal, without any compensation to the customer. Alternatively, the shipment may be returned to the sender; however, such returns often incur high charges for international shipping, return handling, storage, and any additional processing fees. These costs can significantly exceed the original delivery charges and will remain the full responsibility of the customer.

    All necessary fees, including but not limited to customs duties, import taxes, clearance charges, storage costs, and any administrative or handling fees imposed by the carrier or customs, must be paid in full by the customer. Failure to do so may result in the shipment being permanently withheld, destroyed, or returned at the customer’s expense.

    To avoid unnecessary delays, extra charges, or loss of goods, customers are strongly advised to monitor their shipment status closely and ensure prompt payment of all applicable import-related fees. The seller or shipper cannot be held responsible for any loss, damage, or costs resulting from unpaid customs or clearance fees.

Shipping Insurance (Optional but Recommended)

All orders are quality-checked and photographed before dispatch.
If you would like additional insurance coverage, please book through:

🔗 Secursus Shipping Insurance
🔗 TieDex Insurance Class A

Appliance Installation Policy

For integrated appliances (e.g. washing machines, fridges, dishwashers):

  • We offer a professional installation service (optional). - Not Available International

  • If not using our service, appliances must be installed by a Level 2 qualified installer. - 

  • Installers must be trained by a certified delivery or appliance training company to meet UK safety standards.

📧 Contact Us


Terms and Conditions for Export to South Africa

(Shipping and Delivery Compliance)

All exports to South Africa shall comply fully with UK shipping, delivery, and international trade regulations, as governed by the Sale of Goods Act 1979, Consumer Rights Act 2015, and associated statutory instruments. Prior to dispatch, our team shall rigorously inspect every shipment, examining packaging integrity, product quantities, and verifying that contents precisely match the purchase order specifications.

As part of our compliance obligations, each package will be opened and thoroughly inspected. High-resolution photographs and detailed video recordings capturing internal and external packaging conditions, serial numbers, batch codes, and product descriptions will be documented. These visual records ensure traceability, transparency, and adherence to UK export standards, providing authoritative evidence of shipment integrity prior to departure.

The buyer agrees and acknowledges that acceptance of these terms is mandatory. By placing an order, the buyer expressly consents to these documented inspection procedures, aligning with UK delivery standards and South African import requirements. All photographic and video evidence will be securely archived and provided to the buyer upon request.

Any claims or disputes regarding shipment condition upon arrival in South Africa shall explicitly reference the recorded evidence collected during pre-shipment inspections, ensuring fair resolution consistent with UK and international delivery law.