Refunds and Returns Exchange Cancelling order 

Only Products purchased on the www.tiedex.co.uk website can be returned to tiedex limited for a refund or an exchange. exchange within 7 working days only, You cannot dispose any product or parts,

For return or exchange, we will collect when possible day within 60 days, you have to keep the product for 60 days, if you dispose or damage the good you should responsible for all cost, normally we will collect within 7-14 days, if we didn't collect within 14 days please email back to us, we will response as soon as possible, larger items or palletised product take 30 - 60 days for collection.

Should you make an error when ordering online, www.tiedex.co.uk will gladly exchange your Product for the Product you intended to purchase. The returned item must be unopened and in its original saleable condition. 

FREE 30 DAY RETURN WITHIN THE UK, Estimated Delivery: 3 TO 5 WORKING DAYS MOST OF THE PRODUCT

LARGER 2 MAN DELIVERY ITEMS 14 WORKING DAYS 


In the event that you react to a product, you have the option of exchanging or refunding it within 14 days. shipping fee will not be refunded both ways.

We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product


Product be damaged while it is being shipped to you, www.tiedex.co.uk will provide you with a full refund or exchange. Return postage will be refunded in case of damaged, defective or incorrectly sent Products and a refund will be issued through the method used for payment.


In all cases, original proof of purchase must be provided and Products must be returned within 14 days of receipt for www.tiedex.co.uk to process any refund or exchange. Please call [Tel: + 44 1753 312 489] or email to [sales@tiedex.co.uk] in advance of your intention to return or exchange a Product, so that www.tiedex.co.uk staff can assist you with a smooth transaction.

Please retain your postal receipt until you are certain your parcel has been safely received by www.tiedex.co.uk. We may need to see this if we fail to receive your package.

We will do our best to process returns within 10 working days of receipt and a refund will be issued through the method used for payment.