Shipping

๐ŸŒ TieDex Delivery & Shipping Policy (UK Mainland, EU & International)

๐Ÿ‡ฌ๐Ÿ‡ง UK MAINLAND โ€“ FREE DELIVERY & RETURNS

  • Free Shipping within UK Mainland only on all sizes, weights, and dimensions.

  • Small Items: Delivered within 2โ€“7 working days. Please allow additional time during peak periods (e.g., Christmas).

  • Large & Heavy Items (Over 25kg): Delivered via a two-man kerbside service within 7โ€“14 working days.

  • Returns: We offer free 30-day returns for all UK Mainland customers.

๐Ÿ”’ Postcode Restrictions (Additional Charges Apply)

Free delivery applies to UK Mainland only.
Additional shipping charges may apply for the following areas:

  • Northern Ireland (BT Postcodes)

  • Scotland (Highlands & Islands)

  • Isle of Wight, Isle of Man, Isles of Scilly

  • Channel Islands & Offshore Isles

You will receive an electronic invoice with the shipping cost if additional charges apply.

Weight Limitations:

  • Orders up to 15kg are calculated automatically.

  • Orders over 15kg or 70kg may require pallet delivery.

  • We will confirm and invoice separately.

๐Ÿ“ฆ Delivery Carriers Used in the UK:
DHL, UPS, FedEx, Royal Mail, TNT, Parcelforce, DX, DPD.

๐Ÿ“ Offshore Isles & BT Postcodes โ€“ Delivery Zones with Surcharges

We may send electronic invoices for delivery to the following postcodes:

Scotland & Offshore Isles:

  • HS (Western Isles), IV55โ€“IV56 (Skye)

  • KA27โ€“KA28 (Arran & Millport), KW15โ€“KW17 (Orkney)

  • PA41โ€“PA49 (Islay), PA60โ€“PA78 (Jura, Colonsay, Mull, Tiree, Coll)

  • PH41โ€“PH44 (Muck, Eigg, Rum, Canna)

  • ZE (Shetland Isles)

  • TR21โ€“TR25 (Isles of Scilly)

  • PO30โ€“PO41 (Isle of Wight)

  • All IM (Isle of Man)

Northern Ireland:

  • All BT postcodes.

  • Orders over 15kg will be invoiced separately.

๐Ÿ‡ช๐Ÿ‡บ EUROPEAN UNION SHIPPING

  • Dispatch From: United Kingdom

  • Estimated Delivery: 3โ€“7 working days

  • Max Weight (Online Quote): 0-16000kg

  • Standard Carriers: UPS, DHL, FedEx

๐Ÿ“ฆ Products Over 1.2m or 70kg:
If your item exceeds 1.2 metres in length or weighs over 70kg, please contact us in advance.
We will provide a custom shipping quotation via electronic invoice.

๐Ÿงพ Duties & VAT for EU Orders (DDU Terms):

  • All orders ship under DDU (Delivered Duty Unpaid).

  • Import VAT and duties are payable by the customer upon arrival.

  • Couriers like UPS/DHL will send you an email with a secure link to pay customs charges.

  • If you are VAT-registered, please provide your EU VAT number at checkout.

๐ŸŒ We also offer road, air, and sea freight for larger orders โ€“ please email for a quote.

๐ŸŒ INTERNATIONAL & WORLDWIDE SHIPPING

  • We ship globally via DHL Express, UPS, and FedEx.

  • Estimated delivery: Based on service type and destination (typically 5โ€“10 working days).

  • Online quotes support up to 10kg; heavier or longer items will require a manual quote.

  • Oversized or palletised items (e.g. sheds, gazebos, furniture) will be quoted separately.

๐Ÿ“ฆ We ship any size, any weight โ€“ please email us for larger volume or freight shipping quotes.

๐Ÿ›ƒ Import Charges & Duties

  • All international orders ship DDU (Delivered Duty Unpaid).

  • Import taxes/duties depend on your local customs regulations and are payable by the recipient.

  • Couriers will send you a secure payment link before delivery.

  • For some countries, duties may be collected on delivery (ICOD).

๐Ÿ“ฆ Shipping Insurance (Optional but Recommended)

All orders are quality-checked and photographed before dispatch.
If you would like additional insurance coverage, please book through:

๐Ÿ”— Secursus Shipping Insurance
๐Ÿ”— TieDex Insurance Class A

โš ๏ธ Appliance Installation Policy

For integrated appliances (e.g. washing machines, fridges, dishwashers):

  • We offer a professional installation service (optional).

  • If not using our service, appliances must be installed by a Level 2 qualified installer.

  • Installers must be trained by a certified delivery or appliance training company to meet UK safety standards.

๐Ÿ“ง Contact Us