Shipping
๐ TieDex Delivery & Shipping Policy (UK Mainland, EU & International)
๐ฌ๐ง UK MAINLAND โ FREE DELIVERY & RETURNS
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Free Shipping within UK Mainland only on all sizes, weights, and dimensions.
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Small Items: Delivered within 2โ7 working days. Please allow additional time during peak periods (e.g., Christmas).
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Large & Heavy Items (Over 25kg): Delivered via a two-man kerbside service within 7โ14 working days.
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Returns: We offer free 30-day returns for all UK Mainland customers.
๐ Postcode Restrictions (Additional Charges Apply)
Free delivery applies to UK Mainland only.
Additional shipping charges may apply for the following areas:
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Northern Ireland (BT Postcodes)
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Scotland (Highlands & Islands)
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Isle of Wight, Isle of Man, Isles of Scilly
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Channel Islands & Offshore Isles
You will receive an electronic invoice with the shipping cost if additional charges apply.
Weight Limitations:
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Orders up to 15kg are calculated automatically.
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Orders over 15kg or 70kg may require pallet delivery.
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We will confirm and invoice separately.
๐ฆ Delivery Carriers Used in the UK:
DHL, UPS, FedEx, Royal Mail, TNT, Parcelforce, DX, DPD.
๐ Offshore Isles & BT Postcodes โ Delivery Zones with Surcharges
We may send electronic invoices for delivery to the following postcodes:
Scotland & Offshore Isles:
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HS (Western Isles), IV55โIV56 (Skye)
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KA27โKA28 (Arran & Millport), KW15โKW17 (Orkney)
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PA41โPA49 (Islay), PA60โPA78 (Jura, Colonsay, Mull, Tiree, Coll)
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PH41โPH44 (Muck, Eigg, Rum, Canna)
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ZE (Shetland Isles)
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TR21โTR25 (Isles of Scilly)
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PO30โPO41 (Isle of Wight)
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All IM (Isle of Man)
Northern Ireland:
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All BT postcodes.
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Orders over 15kg will be invoiced separately.
๐ช๐บ EUROPEAN UNION SHIPPING
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Dispatch From: United Kingdom
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Estimated Delivery: 3โ7 working days
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Max Weight (Online Quote): 0-16000kg
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Standard Carriers: UPS, DHL, FedEx
๐ฆ Products Over 1.2m or 70kg:
If your item exceeds 1.2 metres in length or weighs over 70kg, please contact us in advance.
We will provide a custom shipping quotation via electronic invoice.
๐งพ Duties & VAT for EU Orders (DDU Terms):
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All orders ship under DDU (Delivered Duty Unpaid).
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Import VAT and duties are payable by the customer upon arrival.
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Couriers like UPS/DHL will send you an email with a secure link to pay customs charges.
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If you are VAT-registered, please provide your EU VAT number at checkout.
๐ We also offer road, air, and sea freight for larger orders โ please email for a quote.
๐ INTERNATIONAL & WORLDWIDE SHIPPING
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We ship globally via DHL Express, UPS, and FedEx.
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Estimated delivery: Based on service type and destination (typically 5โ10 working days).
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Online quotes support up to 10kg; heavier or longer items will require a manual quote.
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Oversized or palletised items (e.g. sheds, gazebos, furniture) will be quoted separately.
๐ฆ We ship any size, any weight โ please email us for larger volume or freight shipping quotes.
๐ Import Charges & Duties
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All international orders ship DDU (Delivered Duty Unpaid).
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Import taxes/duties depend on your local customs regulations and are payable by the recipient.
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Couriers will send you a secure payment link before delivery.
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For some countries, duties may be collected on delivery (ICOD).
๐ฆ Shipping Insurance (Optional but Recommended)
All orders are quality-checked and photographed before dispatch.
If you would like additional insurance coverage, please book through:
๐ Secursus Shipping Insurance
๐ TieDex Insurance Class A
โ ๏ธ Appliance Installation Policy
For integrated appliances (e.g. washing machines, fridges, dishwashers):
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We offer a professional installation service (optional).
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If not using our service, appliances must be installed by a Level 2 qualified installer.
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Installers must be trained by a certified delivery or appliance training company to meet UK safety standards.
๐ง Contact Us
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Email: info@tiedex.co.uk | admin@tiedex.co.uk
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WhatsApp & Mobile: +44 7436 522233
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Logistics Hotline: +44 7436 522233
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Registered Address: TieDex Limited, 124 City Road, London, EC1V 2NX, United Kingdom