Refund, Cancel & Exchange Return Policy
UK Mainland Address
Refunds and Returns Exchange Cancelling order
FREE 30-DAY RETURN WITHIN THE UK, AND SAME SHIPPING LABEL FOR RETURN YOU CAN TRACK RETURN STATUS USING THE SAME LABEL
YOU MUST KEEP THE FOLLOWING INFORMATION WHEN RETURN
DRIVER NAME
VEHICLE REG NUMBER
TIME OF COLLECTION
PHOTOGRAPH OF RETURN LABEL
CONFIRMED DRIVER SCANNED THE RETURN LABEL
COLLECTION RECEIPT
PRODUCTS OVER £100GBP NEED A DRIVER'S PHOTO
Estimated Delivery: 3 TO 7 WORKING DAYS MOST OF THE PRODUCT
LARGER 2-MAN DELIVERY ITEMS 14 WORKING DAYS, Two Man delivery services are considered mostly over 25kg, over 25kg collection & return will be charged accoring to pallets
Damage products need to be reported within 1-5 working days from the time of delivery after 5th-day replacement will not be acceptable, only a refund, Any damage needs to be reported within 5 working days,
Only Products purchased on the www.tiedex.co.uk website can be returned to Index Limited for a refund or an exchange. exchange within 7 working days only, You cannot dispose of any product or parts,
For returns or exchanges, we will collect when possible day within 3-60 days, you have to keep the product for 60 days, you cannot dispose of or damage the goods, and you should be responsible for all costs, normally we will collect within 7-14 working days if we didn't collect within 14 days please email back to us, we will respond as soon as possible, larger items or palletised product take 30 - 60 days for collection.
Should you make an error when ordering online, www.tiedex.co.uk will gladly exchange your Product for the Product you intended to purchase. The returned item must be unopened and in its original saleable condition.
FREE 30-DAY RETURN WITHIN THE UK, Estimated Delivery: 3 TO 7 WORKING DAYS MOST OF THE PRODUCT
LARGER 2-MAN DELIVERY ITEMS 14 WORKING DAYS
If you react to a product, you have the option of exchanging or refunding it within 14 days. the shipping fee will not be refunded both ways.
We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for the return and whether you require a refund or exchange, We are only able to exchange items for the same product
UK Delivery, If the product is damaged while it is being shipped to you, www.tiedex.co.uk will provide you with a full refund or exchange. Return postage will be refunded in case of damaged, defective or incorrectly sent Products and a refund will be issued through the method used for payment.
In all cases, original proof of purchase must be provided and Products must be returned within 14 days of receipt for www.tiedex.co.uk to process any refund or exchange. Please call [Tel: + 44 3333034064 or email to [sales@tiedex.co.uk] in advance of your intention to return or exchange a Product, so that www.tiedex.co.uk staff can assist you with a smooth transaction.
Please retain your postal receipt until you are certain your parcel has been safely received by www.tiedex.co.uk. We may need to see this if we fail to receive your package. Payment Gateway Will not be refunded 1% refund fees
We will do our best to process returns within 10 working days of receipt and a refund will be issued through the method used for payment.
INTERNATIONAL
Refunds and Returns Exchange Cancelling, Damage order
PAID RETURN INTERNATIONAL, WE WILL CREATE THE SAME SHIPPING LABEL OR YOU CAN CREATE LABELS FOR RETURNS YOU CAN TRACK RETURN STATUS USING THE SAME LABEL
YOU MUST KEEP THE FOLLOWING INFORMATION WHEN RETURNING, YOU HAVE TO BUY A RETURN LABEL. OR WE ISSUE A RETURN LABEL WITH AN ADDITIONAL CHARGE.
DRIVER NAME
VEHICLE REG NUMBER
TIME OF COLLECTION
PHOTOGRAPH OF RETURN LABEL
CONFIRMED DRIVER SCANNED THE RETURN LABEL
Estimated Delivery: 3 TO 7 WORKING DAYS MOST OF THE PRODUCT AS SOON AS DISPATCHED
LARGER 2-MAN DELIVERY ITEMS 14 WORKING DAYS, Two Man delivery services are considered mostly over 70kg,
Damaged Product
It needs to be reported within 1-5 working days from the time of delivery, free return is not available, if any product is damaged in transit you have to claim with the courier yourself, we can provide the necessary document, but you have to report to the carrier immediately. for claim,
You cannot cancel any orders when in transit, DHL, FedEx or UPS will charge you return fees, and import rates apply, when importing from another country, shipping fees will not be refunded.
Only Products purchased on the www.tiedex.co.uk website can be returned to Index Limited for a refund or an exchange. exchange within 7 working days only, You cannot dispose of any product or parts, we can provide a shipping label with additional fees, and we will charge shipping fees separately
For return or exchange, we will collect, when possible, day within 3-60 days, you have to keep the product for 60 days, you cannot dispose or damage the goods, and you should be responsible for all costs, normally we will collect within 7-14 working days, if we didn't collect within 14 days please email back to us, we will respond as soon as possible, larger items or palletised product take 30 - 60 days for collection.
Should you make an error when ordering online, www.tiedex.co.uk will gladly exchange your Product for the Product you intended to purchase. The returned item must be unopened and in its original saleable condition. and you have to return it yourself and we will charge shipping fees separately, free return is not available. customer needs to pay shipping fees when returning, and product damage in transit customer needs to claim with the courier, We can provide documentation when needed, and also you buy insurance with tiedex.co.uk
LARGER 2-MAN DELIVERY ITEMS 14 WORKING DAYS
If you react to a product, you have the option of exchanging or refunding it within 14 days. the shipping fee will not be refunded both ways.
We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for the return and whether you require a refund or exchange, We are only able to exchange items for the same product
In all cases, original proof of purchase must be provided and Products must be returned within 14 days of receipt for www.tiedex.co.uk to process any refund or exchange. Please call [Tel: + 44 3333034064 or email [INFO@tiedex.co.uk] in advance of your intention to return or exchange a Product, so that www.tiedex.co.uk staff can assist you with a smooth transaction. tiedex can provide a return label with return shipping fees, we will charge return shipping fees, and free returns are not available
Please retain your postal receipt until you are certain your parcel has been safely received by www.tiedex.co.uk. We may need to see this if we fail to receive your package.
We will do our best to process returns within 10 working days of receipt and a refund will be issued through the method used for payment.
and also, you can book separate shipping insurance when shipping we can add it with full insurance, please buy insurance separately
We will inspect All shipments of every parcel before export, And a Picture Will be Taken.
We are not responsible for Courier Delays, all international shipments are tracked, and you can track shipments in real time, we only Use DHL, FedEx or UPS for international shipments. Unless the Customer requests. Normally DHL FEDEX Or UPS delivers Internationally within 2-7 Working Days, Depending on the Country Zone. if your shipment wasn't received within 7 working days, there are some reasons, 1. customs clearance not in our control, 2. customs duties and tax payment delays, 3. Uncontrollable factors Like the weather, floods, storms Flight Delays something like that. You need to be patient in this case, If the courier sends any Email You have to follow the instructions, including duties and tax.
Sea Freight takes 4 to 8 Weeks, and you have to check your email instantly when an email comes from the seaport Authority. They will email you as soon as the product is ready for clearance, in some cases you have to find your brokers for clearance.
Order Cancellation and Refund Transaction Fees 1% will not be refunded, as we don't get a refund from an eCommerce merchant
Transaction fees 1 % merchant gateway will not refund transaction fees
Please Follow Customs Procedures, when importing from the UK, https://tiedex.co.uk/pages/customs
Shipping insurance
https://tiedex.co.uk/products/insurence-class-a?_pos=1&_sid=d926143cb&_ss=r
